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FAQ

A frequently asked questions forum around the Local Publishers Ad Centers.

>> Please refer to publishers websites for their specific business rules <<

Manage an account

25

Who can create an account on the Ad Center?
How can I change my password?
With this account, can I access to the other publishers on M32ads.com?
What is the list of industries that you use and why?
What are the rules surrounding the password and why?
Why do I need a second password, received by email?
Can I have the second password through SMS?
I asked for the second password to be resent, but I did not receive anything.
I did not receive the confirmation email for the creation of my account?
Can I create a company account and control who in our company has access to the account?
How long do I have to wait for receiving my confirmation email?
What are the impacts of choosing the language when creating my account?
Can I create and manage my campaigns on a smartphone or a tablet?
On my home page, what are the rules and statuses associated with the Active Campaigns table?
What are the rules associated with urgent mode ?
What are the rules and statutes associated with the table?
What are the rules and statuses associated with the invoiced campaigns table?
What is the use of the Archives page?
How can I view my account details?
How can I consult the unit price of the ads & the publisher’s terms and business rules?
How can I delete my account?
What will happen if I’ve asked to delete my account but then log in again within 48 hours?
Will I receive a confirmation email once my account is deleted?
How can I reactivate an account that has been deleted?
If I recreate an account that has been deleted, will I have access to my previous campaigns?

Build campaigns

14

Do you offer a course to help me master your tool?
What do I need to prepare in order to create my ad?
I’m looking for a call-to-action example for my banner.
What ad formats do you offer within the Ad Center?
Can I upload my own ad creative?
Can I choose several languages for my campaign?
I created and submitted my campaign. What’s the next step to get it online?
What sites will my banners appear on?
My creative was rejected. Why and what can I do?
How do I validate if there is enough ad inventory for my campaign?
Why do I need to confirm image ownership?
Why do I need to test my URL links?
Why can’t I select the mobile format when I use the online tool to create my ad?
What are the different options to create my ads?

Manage a campaign

5

Can I add budget or extend my current campaign?
What do the different campaign statuses mean?
Is it possible to stop or pause a campaign?
Can I modify a campaign that is currently running?
What types of campaigns (per status) can be deleted?

Payments and Billing

9

How often will you charge my credit card?
How are my ads priced?
I received a promotional code. How can I use it?
Do you store my credit information?
Where can I get my invoice in PDF format?
When would my invoice be available?
What happens if my credit card rejects a payment in the middle of a campaign?
How do you calculate the taxes?
In the payment window we accept ZIP & ZIP+4

Reporting and Results

7

Where can I get the results of each of my campaigns?
What does CPI mean?
What does a delivered impression mean?
How do you count a click?
What does a frequency cap mean?
How can I download my reporting data in CSV format?
Where can I get my campaign details?

Tricks and Tips

4

How can I follow the results of my campaigns on Google Analytics (UTM)?
How can I find or extract the “hex” number of the colours on my logo or on an image?
How can I convert my logo with a transparent background?
How can I maximize the performance of my campaigns?

Home
FAQ
Manage an account
What are the impacts of choosing the language when creating my account?

What are the impacts of choosing the language when creating my account?

The choice of language is linked to the following processes:

Your PDF invoices will be generated in the chosen language.
Communications we send you will be in the chosen language

Please note that you’ll be able to navigate and use the platform in both languages.

Updated on December 6, 2021

How long do I have to wait for receiving my confirmation email?Can I create and manage my campaigns on a smartphone or a tablet?

At M32ads.com, we help local businesses connect with a wide range of local publishers to promote their products and services. Our platform makes it easy to find the perfect advertising media and options for your business and streamlines the buying process. Plus, by using our platform, you’re supporting your community and its economy. A French version can be found at pubm32.com

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