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FAQ

A frequently asked questions forum around the Local Publishers Ad Centers.

>> Please refer to publishers websites for their specific business rules <<

Manage an account

22

Who can create an account on the Ad Center?
How can I change my password?
With this account, can I access to the other publishers on M32ads.com?
What is the list of industries that you use and why?
What are the rules surrounding the password and why?
I did not receive the confirmation email for the creation of my account?
Can I create a company account and control who in our company has access to the account?
How long do I have to wait for receiving my confirmation email?
What are the impacts of choosing the language when creating my account?
Can I create and manage my campaigns on a smartphone or a tablet?
On my home page, what are the rules and statuses associated with the Active Campaigns table?
What are the rules associated with urgent mode ?
What are the rules and statutes associated with the table?
What are the rules and statuses associated with the invoiced campaigns table?
What is the use of the Archives page?
How can I view my account details?
How can I consult the unit price of the ads & the publisher’s terms and business rules?
How can I delete my account?
Will I receive a confirmation email once my account is deleted?
How can I reactivate an account that has been deleted?
If I recreate an account that has been deleted, will I have access to my previous campaigns?
Why is my password not working anymore?

Build campaigns

23

Do you offer a course to help me master your tool?
What do I need to prepare in order to create my ad?
I’m looking for a call-to-action example for my banner.
What ad formats do you offer within the Ad Center?
Can I upload my own ad creative?
Can I choose several languages for my campaign?
I created and submitted my campaign. What’s the next step to get it online?
What sites will my banners appear on?
My creative was rejected. Why and what can I do?
How do I validate if there is enough ad inventory for my campaign?
Why do I need to confirm image ownership?
Why do I need to test my URL links?
Why can’t I select the mobile format when I use the online tool to create my ad?
What are the different options to create my ads?
What types of files can I use for my images and creative?
Why is the audience space greyed out and showing as not available?
Where can I find examples of ads per industry?
What is extended reach advertising?
What types of banners can I use on the extended reach network?
What are the specifications for the video ad?
Are there any restrictions on the content of the video ad?
Can I modify my video campaign if it gets rejected?
Is it possible for my campaign to be automatically extended in case of under-delivery?

Manage a campaign

18

Can I add budget or extend my current campaign?
What do the different campaign statuses mean?
Is it possible to stop or pause a campaign?
Can I modify a campaign that is currently running?
What types of campaigns (per status) can be deleted?
Can I copy an existing campaign?
Can I export my campaign report?
What does the percentage displayed in the “progress” column mean?
Why is there no information in the “progress” column?
What does the red X in the “on pace” column mean?
What does the green checkmark in the “on pace” column mean?
What should I do if my campaign indicates that it is not on pace?
How long will my campaign be extended if I select the automatic extension?
How will I know if my campaign has been automatically extended?
Once my campaign is extended, will impressions deliver evenly over the newly added period?
Once my campaign is extended, can I modify the end date?
Will I be notified if my campaign is at risk of under-delivery?
I received an email informing me that my campaign is at risk of under-delivery, what can I do?

Payments and Billing

10

How often will you charge my credit card?
How are my ads priced?
I received a promotional code. How can I use it?
Do you store my credit information?
Where can I get my invoice in PDF format?
When would my invoice be available?
What happens if my credit card rejects a payment in the middle of a campaign?
How do you calculate the taxes?
In the payment window we accept ZIP & ZIP+4
How can I ensure that my promo code has been correctly applied to my campaign?

Reporting and Results

8

Where can I get the results of each of my campaigns?
What does CPI mean?
What does a delivered impression mean?
How do you count a click?
What does a frequency cap mean?
How can I download my reporting data in CSV format?
Where can I get my campaign details?
Why don’t I see any statistics if my campaign started today?

Tricks and Tips

5

How can I follow the results of my campaigns on Google Analytics (UTM)?
How can I find or extract the “hex” number of the colours on my logo or on an image?
How can I convert my logo with a transparent background?
How can I maximize the performance of my campaigns?
Why did I get logged out of the self-serve advertising platform?

Home
FAQ
Tricks and Tips

Tricks and Tips

How can I follow the results of my campaigns on Google Analytics (UTM)?
How can I find or extract the “hex” number of the colours on my logo or on an image?
How can I convert my logo with a transparent background?
How can I maximize the performance of my campaigns?
Why did I get logged out of the self-serve advertising platform?

At M32ads.com, we help local businesses connect with a wide range of local publishers to promote their products and services. Our platform makes it easy to find the perfect advertising media and options for your business and streamlines the buying process. Plus, by using our platform, you’re supporting your community and its economy. A French version can be found at pubm32.com

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